Your website is your storefront, your portfolio, and your connection to the world. Downtime means missed opportunities – lost sales, frustrated visitors, and a tarnished reputation. At Cloud Hosting (Registered Name: CREATIVES L.L.C.), we understand that reliability is paramount. That’s why we leverage industry-leading data centers, employ expert system administrators who are available 24/7/365, and implement the latest security practices to ensure your website stays up and running over 99.9% of the time. We focus on keeping your website running smoothly, so you can focus on what matters most – your business.

99.9% Uptime Commitment Details

Here are more details regarding Cloud Hosting’s 99.9% Uptime Commitment:

We are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:

• Network conditions across the internet (outside of our network), such as between your ISP and our data center
• DDoS or other attacks on our servers
• Problems with Your ISP’s network
• Browser or DNS caching issues

Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum and we will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime commitment.

This commitment is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a service credit in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum service credit given will be for the full amount paid for the month of outage, excluding any paid fees for additional services.